Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Glen Wayman, thanks for letting us know about this.

 

Can you try to update your billing info, using a different browser or an incognito/private browsing window, to see if that helps?

 

Keep me posted!

Tazbo's avatar
Tazbo
New member | Level 2
4 years ago

I have the same issue tried phone, browsers etc etc all same issue. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Tazbo, sorry to hear you're having issues with this.


    Can you please clarify what's shown on your account's plan tab and send us a screenshot of the error you're getting?

     

    Thanks so much!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!