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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
thamuhacha's avatar
thamuhacha
Explorer | Level 4
4 years ago

I am having the same problem. A blank pop-up appears when I click "save changes" after entering the new card details. Then nothing.

 

Have tried chrome (including incognito) and safari. Deleted cookies. Everything.

 

I don't want to set up paypal for this - I just want to add a new card before my next payment!

 

If it helps - and for other users to check - I am using Halifax cards. The blank pop-up *looks* like their payment approval process but without any actual info/images then it's impossible to tell!

 

Any advice or help welcome

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi thamuhacha, I’m sorry to hear you’re having the same issue. 

 

Can I log a ticket for you, in order to check this in more detail? 

 

I can message you to the email address that’s linked to your forum profile here.

  • thamuhacha's avatar
    thamuhacha
    Explorer | Level 4
    4 years ago

    Yes please - I'd really like to update the card!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Done! When you’ve got some free time, please reply to my email and we’ll investigate this further. 

       

      Thanks.

      • doclawson's avatar
        doclawson
        New member | Level 2
        4 years ago

        I had this problem and troubleshooted it by trial and error. The solution is as follows:

        - don't paste your credit card number in as it doesn't produce the spaces between the 4 numbers. type it in (so stupid...pasting is far more accurate)

        - when filling in the expiry date the grey suggestion text says DD/YY - this is wrong, and should be DD/YYYY so enter 2026 for example

        - use a space in the postcode (AB1 23C for example)

        Then the verify box after a few seconds passes through the checks and sends a text to your bank etc.

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