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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
gedensor's avatar
gedensor
Explorer | Level 4
3 years ago

I am still unable to update my payment. This is happening to other people as well but all dropbox says it use a new browser, use incognito mode, clear cache. Can some some actually stop reading off the script and actually sort this issue out. The bank authentication is broke!! I am now saving all my stuff to use a different cloud provider as I wont be able to pay for it next month as my card is expired and I am unable to update it. Bye Bye dropbox!!

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi gedensor, I’m sorry to see you’re facing the same issue. 

     

    If you want, I can open a ticket for you so that we can investigate this further.

     

    In case you’d like that, please let me know and I’ll get things started.

    • gedensor's avatar
      gedensor
      Explorer | Level 4
      3 years ago
      I’ve paid using PayPal now using the same card. It’s very frustrating. Card seems to be ok with anything else. Thanks for replying
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey gedensor, thanks for the additional info.

         

        Would you still like us to open a ticket for you, so we can investigate on the issue?

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