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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey gedensor, thanks for the additional info.

 

Would you still like us to open a ticket for you, so we can investigate on the issue?

bolddp's avatar
bolddp
Helpful | Level 5
3 years ago

I have exactly the same issue now when I'm trying to pay with a card from Handelsbanken in Sweden.

 

Here's the probable cause, found in the web browser console:

Refused to send form data to link removed because it violates the following Content Security Policy directive: "form-action 'self'

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there, bolddp, thanks for posting here today! 

     

    Do you try to upgrade your account, or change your billing info? Have you tried a different browser, or another payment info, by any chance? If so, do you get the same results? 

     

    Let me know what you find!

    • bolddp's avatar
      bolddp
      Helpful | Level 5
      3 years ago

      I tried to update my card details, since the previous one had expired.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi bolddp, what happens when you try a different browser, or an incognito tab on your current one?

         

        Could you send me a screenshot of the error you get, when trying to update your billing info? 

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