Forum Discussion

MattG2's avatar
MattG2
New member | Level 2
3 years ago

Unauthorised billing

Hello, my bank has just informed me that Dropbox has billing my account £95 every year since 2018. I signed up to a free Dropbox account in 2018 but I have never used Dropbox and I have never agreed ...
cancellations
Refunds
Leevonlux's avatar
Leevonlux
New member | Level 2
3 years ago

I also just found that I’m being charged for Dropbox basic 19.99/mo and have emailed them to cancel with no ability to speak to a human. It is such a scam

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Leevonlux wrote:

I also just found that I’m being charged for Dropbox basic 19.99/mo ...

Basic accounts are free. If your Plan page shows that you're on Basic but you're still being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account that you're being charged for.

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