Forum Discussion

Gareth3's avatar
Gareth3
New member | Level 2
2 years ago

Unauthorised billing

On 12 December I was advised by Paypal that "You paid $184.67 AUD to Dropbox International Unlimited Company". I did not authorize this.   To make matters worse, I am advised by Dropbox that I c...
Payments
Plans
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Gareth3 - sorry to hear about this.

 

It sounds like you're on the Basic plan and that you've reached your account's quota limit. Could you have a look at your plan tab and confirm if that's the case indeed?

 

Do you happen to have another Dropbox account associated with another email address of yours perhaps?

 

Also, did you try the self served look up tool to see if you can identify the email address that's associated with the charge?

 

Let me know what you find and we'll take it from there. 

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