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stgray's avatar
stgray
New member | Level 2
3 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
bsizzle's avatar
bsizzle
New member | Level 2
2 years ago

Hi nancy! I've been getting this too. & I'm trying to find out what account it is connected to and how to cancel it. BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years. please please advise. thank you so much

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
bsizzle wrote:

I'm trying to find out what account it is connected to ...

You can use the credit card charge lookup tool to identify the account.

 

BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years

If you're unable to identify and/or sign into the account, you can contact Support for assistance. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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