Forum Discussion

krismac's avatar
krismac
New member | Level 2
2 years ago

Unidentified credit card charge for an annual subscription

i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey krismac, I'm afraid that for security reasons we can't CC anyone else on the email, but I just sent you one, so we'll continue there.

krismac's avatar
krismac
New member | Level 2
2 years ago

Hi Hannah, I never received an email from you regarding this issue…can you please action asap. Thanks 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey krismac, I just checked and it seems that my colleague indeed reached out via email.

    However it has since been closed due to inactivity.

    Let's try something else: Can you try to contact Dropbox Support directly for this?

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

    Let me know more! 

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