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JodetteMae's avatar
JodetteMae
New member | Level 2
2 years ago

Unknown Charge for 119.88 on my bank

I noticed a charge on my account in which I do not have a plan for. When I logged into my dropbox account no charges are shown and i can NOT get any help with any links anywhere. I have reported to my bank as fraud. Is there no number to call to see where this charge came from? Using the billing look up gave me errors.

billing
Payments

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @JodetteMae, thanks for reaching out to us.

     

    If you're having trouble with the payment lookup tool, can we send you an email, so we can investigate together?

     

    Let me know.

  • JodetteMae's avatar
    JodetteMae
    New member | Level 2
    2 years ago

    Yes please!  this is very difficult to get resolution to. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, JodetteMae, I just sent you an email, so we'll continue investigating there.

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