Forum Discussion

SMK66's avatar
SMK66
New member | Level 2
4 years ago

Updating billing address

Has anyone successfully changed their billing address in Dropbox? I have tried to change my billing address as I have moved and it will let me change the address but not the postcode. I contacted...
Account Settings
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
SMK66 wrote:

I contacted the chat facility and was told that the only way to change my postcode was to downgrade my account and then PAY AGAIN to re-upgrade in order to change the details.

Have you changed countries? If so, then you won't be able to change the current billing information on an active subscription because it could result in a change of currency. In such a case, the account needs to be downgraded (or let the subscription expire) and then you can make the necessary changes before upgrading again.

SMK66's avatar
SMK66
New member | Level 2
4 years ago

Thank you for your reply.  I haven't changed countries, I am in the UK and staying in the UK.  I was able to change the house name, street and town, but not the postcode.  For that they said I had to downgrade and then re-upgrade and pay again.  Madness.

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