Forum Discussion

emilijalazarevska's avatar
emilijalazarevska
Explorer | Level 3
9 months ago

Upgraded my account to the Professional plan via email but I'm still on the Basic plan

I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month drop...
cancellations
Payments
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi emilijalazarevska - sorry to hear about this.

Did you upgrade through the website directly or via the app store  on your Android device perhaps?

Is the email address you received your receipt an exact match with the one you see on your account's settings?

Let us know more and we'll take it from there.

  • emilijalazarevska's avatar
    emilijalazarevska
    Explorer | Level 3
    9 months ago

    I upgraded through the website. I only get sms messages from my bank that money has been trasfered to dropbox. I don't get any receipts on my email, I only got one that confirms the upgrade from basic to professional. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey emilijalazarevska, I hope it's okay to jump in here.

      Did you use a credit card to upgrade? If so, you should have the transaction IDs linked to the payments.

      Can you use that billing info here, to see the email address associated with your paid account? And is it the same as the one you use to login to Dropbox?

      • emilijalazarevska's avatar
        emilijalazarevska
        Explorer | Level 3
        9 months ago

        I checked, it's the same one that I use to login to Dropbox.

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