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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone, are you still having this issue?

 

And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?

BigAndyA's avatar
BigAndyA
Explorer | Level 3
4 years ago

I already have a subscription but my credit card was hacked and a new card was issued.  I tried to update through the Billing tab on My Account and that's when I got the error message;

 

You can't update your billing information because Credit Card doesn't support None currency.

 

I have tried both a MasterCard and Visa and have tried MS Edge and Chrome.  Nothing works.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi BigAndyA, sorry to hear you’re having the same issue.

     

    If it still persists, can I reach out to you to the email address that’s tied to your Community profile here? 

     

    Also, if anyone else is still seeing the same error, please let me know as well, so that I can open a ticket for you. 

     

    Thanks!

    • BigAndyA's avatar
      BigAndyA
      Explorer | Level 3
      4 years ago

      I ended up abandoning the effort to try and update the credit card on file and did a manual upgrade to the account where I was able to enter a new credit card number.  Pretty frustrating though trying to update the credit card.

    • weesie46's avatar
      weesie46
      Explorer | Level 3
      4 years ago

      I'm having the same issue with getting the message "You can’t update your billing information because Credit Card doesn’t support None currency." I tried to enter a new credit card (two different cards) and also unsuccessful in using the Paypal option. Our account has been downgraded because of the problem making the payment.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi weesie46, I’m sorry to hear about this. 

         

        Did you also try to upgrade your Dropbox account via different browsers/incognito window?

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