Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi BigAndyA, sorry to hear you’re having the same issue.

 

If it still persists, can I reach out to you to the email address that’s tied to your Community profile here? 

 

Also, if anyone else is still seeing the same error, please let me know as well, so that I can open a ticket for you. 

 

Thanks!

BigAndyA's avatar
BigAndyA
Explorer | Level 3
4 years ago

I ended up abandoning the effort to try and update the credit card on file and did a manual upgrade to the account where I was able to enter a new credit card number.  Pretty frustrating though trying to update the credit card.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!