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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Peter1944's avatar
Peter1944
Explorer | Level 3
4 years ago

I am just updating my credit card details as it runs out on the 22/11/2022

I have tried different browsers

Nothing is working

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to hear this persists for you Peter1944 

 

Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what plan are you on at the moment?

  • Peter1944's avatar
    Peter1944
    Explorer | Level 3
    4 years ago

    Sorry Walter

    How do I do that ?

    Get a screen shot??????

    I have a snip image but cannot attach it

    Can you give me an email address and I can send it to you

    I don't know what my plan is

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      You should be able to attach a screenshot through the camera icon in your reply's box, Peter.

       

      As for your current plan, you can find out by navigating to your plan tab. 

      • Peter1944's avatar
        Peter1944
        Explorer | Level 3
        4 years ago

        Hi Walter

        I am 78 so not all that clever with IT issues

        Please bear with me

        It says I am on Dropbox Basic but I thought I paid $184.67 21/09/2021

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