Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear this persists for you Peter1944 

 

Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what plan are you on at the moment?

Peter1944's avatar
Peter1944
Explorer | Level 3
3 years ago

Sorry Walter

How do I do that ?

Get a screen shot??????

I have a snip image but cannot attach it

Can you give me an email address and I can send it to you

I don't know what my plan is

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You should be able to attach a screenshot through the camera icon in your reply's box, Peter.

     

    As for your current plan, you can find out by navigating to your plan tab. 

    • Peter1944's avatar
      Peter1944
      Explorer | Level 3
      3 years ago

      Hi Walter

      I am 78 so not all that clever with IT issues

      Please bear with me

      It says I am on Dropbox Basic but I thought I paid $184.67 21/09/2021

      • Kevin W.37's avatar
        Kevin W.37
        New member | Level 2
        2 years ago

        I am having same problem, repeatedly, as everyone else; same error message as in various screenshots--red banner at top about being "unable to update credit card because of currency none." My account had expired and was trying to renew/upgrade it, but tried to update expired credit card.   VERY frustrating, have wasted over an hour trying to figure this out--multiple browsers, with/without VPN, different credit cards, same problem.  This has been going on since at least November, and it's late January and is still not fixed?   The support Chatbot is absolutely useless--there was no option to chat with a live person to actually try to give Dropbox my money to buy the product.  I'm giving up, must be a sign I don't really need to renew/upgrade.

    • Peter1944's avatar
      Peter1944
      Explorer | Level 3
      3 years ago

      I am quite happy to pay the Upgrade $184.67 if that will help

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter. 

         

        Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at some point in September or prior to that? 

         

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