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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

You should be able to attach a screenshot through the camera icon in your reply's box, Peter.

 

As for your current plan, you can find out by navigating to your plan tab. 

Peter1944's avatar
Peter1944
Explorer | Level 3
4 years ago

Hi Walter

I am 78 so not all that clever with IT issues

Please bear with me

It says I am on Dropbox Basic but I thought I paid $184.67 21/09/2021

  • Kevin W.37's avatar
    Kevin W.37
    New member | Level 2
    3 years ago

    I am having same problem, repeatedly, as everyone else; same error message as in various screenshots--red banner at top about being "unable to update credit card because of currency none." My account had expired and was trying to renew/upgrade it, but tried to update expired credit card.   VERY frustrating, have wasted over an hour trying to figure this out--multiple browsers, with/without VPN, different credit cards, same problem.  This has been going on since at least November, and it's late January and is still not fixed?   The support Chatbot is absolutely useless--there was no option to chat with a live person to actually try to give Dropbox my money to buy the product.  I'm giving up, must be a sign I don't really need to renew/upgrade.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Kevin W.37, sorry to hear about that! 

     

    Is it okay, if I reach out to you via email, in order for us to have a closer look?

     

    Let me know!

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