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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter. 

 

Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at some point in September or prior to that? 

 

Peter1944's avatar
Peter1944
Explorer | Level 3
4 years ago

Thank you Walter for your replies

I cannot remember getting any requests for renewal

There was some confusion of which  email had Drop box accounts

( again I am old and IT stuff scares me)

The email accounts I now use to log in is 

 

The other emails were

 

Should I try to upgrade using my outlook.com email

Thanks again for helping me

 

[Moderator Note: Personal information removed per the Community's Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Do you have a Dropbox account associated with each of those emails addresses, Peter?

     

    If so, have you tried logging into all of them to see if your upgraded account is a different one from the one you're using at the moment?

  • Peter1944's avatar
    Peter1944
    Explorer | Level 3
    4 years ago

    Thank you again

    The simple answer is I do not know if there is an account with with any or all of these emails accounts

    I have tried to log in using them but after discussing with the Dropbox support a couple of years ago they said just to use one

    So I use [removed per the Community's Guidelines]

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