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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Peter1944, sorry to jump in here! 

 

You mentioned that your existing upgrade will end on 22/11/2022. Are you certain your account was upgraded? 

 

Can you try using our self-serve look-up tool, to see where the charge is coming from? That'll help us rule out any other Dropbox accounts, before you upgrade your current one. 

Peter1944's avatar
Peter1944
Explorer | Level 3
4 years ago

Thank you Megan

It is my credit card  will expire on 22/11/2022  not my upgrade

I believe now the upgrade plan expired back in September

The whole point of me contacting Dropbox was to allow me to update my Credit Details

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Peter1944, how are you today?

     

    Can we actually reach out to you via email, so we can look into this privately?

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