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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone, are you still having this issue?

 

And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?

TessaSp's avatar
TessaSp
New member | Level 2
3 years ago

Hi, same problem here, also got placed back into basic because of this. Is there any solution underway? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I’m sorry to hear about this, TessaSp. 

     

    Have you tried updating your billing info/upgrading via another browser/incognito window and you keep receiving an error message?

     

    Let me know, and we can take it from there.

    • strobe's avatar
      strobe
      New member | Level 2
      3 years ago

      I having same problem, I downgraded my account to free 'Dropbox Basic' in order make currency/country change possible but getting

      "You can’t update your billing information because Credit Card doesn’t support None currency.". I tried it in few different browsers in some Im getting that error message in some not but nothing happening anyway. Also tried Paypal but got 'There was a problem completing this request.'

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey strobe - sorry to hear you're having issues with this.

         

        Have you tried purchasing the plan you'd like from this page directly?

         

        If so, are you getting the same error message there?

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