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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
TessaSp's avatar
TessaSp
New member | Level 2
3 years ago

Hi, same problem here, also got placed back into basic because of this. Is there any solution underway? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I’m sorry to hear about this, TessaSp. 

 

Have you tried updating your billing info/upgrading via another browser/incognito window and you keep receiving an error message?

 

Let me know, and we can take it from there.

  • strobe's avatar
    strobe
    New member | Level 2
    3 years ago

    I having same problem, I downgraded my account to free 'Dropbox Basic' in order make currency/country change possible but getting

    "You can’t update your billing information because Credit Card doesn’t support None currency.". I tried it in few different browsers in some Im getting that error message in some not but nothing happening anyway. Also tried Paypal but got 'There was a problem completing this request.'

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey strobe - sorry to hear you're having issues with this.

       

      Have you tried purchasing the plan you'd like from this page directly?

       

      If so, are you getting the same error message there?

      • strobe's avatar
        strobe
        New member | Level 2
        3 years ago

        thanks, yes seems it exactly that worked for me. I think issue what Billing page doesn't work and for most peoples updating billing details first before going to plan update most obvious path.

    • strobe's avatar
      strobe
      New member | Level 2
      3 years ago

      Oh, seem I found working solution - you need try subscribe to new plan then different card form appears which allows to use different currency/country so as result info on the Billing page will be updated automatically.

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