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Forum Discussion
Urgent, cant update my billing information
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the images. Could you try directly navigating to this page to see if you can upgrade the plan from there?
It looks I can,, but am I going to have the same plan i had before? or this will down grade my plan?
- Jay
From the screenshot you sent, in the background it looks like the last payment was in December, meaning that the monthly subscription has already expired.
You should already be downgraded on a Basic account, otherwise the link I sent you wouldn't work. After the upgrade, you should be back on a Dropbox Plus plan.
Yes dear,,, but I am an old customer as you see,, I don;'t want to lose my plan since I was paying that for years.
that is why I am reaching you.
- Jay
There isn't a difference in the plan itself. Since it has already expired by over a month, it wouldn't be possible to reactivate the old plan, so upgrading to the current Plus plan is the only way forward.
