Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jlsdunn, sorry to see you're having this issue.

 

Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

jlsdunn's avatar
jlsdunn
Explorer | Level 3
3 years ago

I will try that. Thanks.

  • jlsdunn's avatar
    jlsdunn
    Explorer | Level 3
    3 years ago

    I tried updating my billing from a different browser but that did not help. I am still getting that message. "You can’t update your billing information because Credit Card doesn’t support None currency."

     

    I need to update the billing info. What do you suggest I do now?

     

    Jennifer Dunn

     
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi jlsdunn, is your account on a Dropbox Basic plan currently? If so, then there is no billing info to update, so you'd need to purchase the plan you want from this page.

      • jlsdunn's avatar
        jlsdunn
        Explorer | Level 3
        3 years ago

        No, there HAVE been small charges to this basic account. Please see the screen shot below. I want to change the billing information for these recurring mall charges. But I keep getting that message: "You can’t update your billing information because Credit Card doesn’t support None currency."

         

         

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