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Urgent, cant update my billing information
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi jlsdunn, is your account on a Dropbox Basic plan currently? If so, then there is no billing info to update, so you'd need to purchase the plan you want from this page.
No, there HAVE been small charges to this basic account. Please see the screen shot below. I want to change the billing information for these recurring mall charges. But I keep getting that message: "You can’t update your billing information because Credit Card doesn’t support None currency."
I am having the same problem. I am trying to update billing information to a new credit card and I keep getting "You can’t update your billing information because Credit Card doesn’t support None currency." I am at a loss as to what to do now. I have tried logging out and logging back in. I have tried from a different browser. Still having the problem. What now?
Jennifer
I am having the same issue. Can you help me?
Jennifer
- Hannah
Hey jlsdunn, like my colleague Jay suggested, when an account is a free Basic one, you can't really update your billing info on it.
The charges seen in your screenshot appear to be from 2021, but if the account was downgraded, there wouldn't be any billing info on file for the account any more.
Have you tried purchasing the plan from this page? And if so, are you getting the same error message there?
I will try that. Thanks.
