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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
strobe's avatar
strobe
New member | Level 2
3 years ago

I having same problem, I downgraded my account to free 'Dropbox Basic' in order make currency/country change possible but getting

"You can’t update your billing information because Credit Card doesn’t support None currency.". I tried it in few different browsers in some Im getting that error message in some not but nothing happening anyway. Also tried Paypal but got 'There was a problem completing this request.'

strobe's avatar
strobe
New member | Level 2
3 years ago

Oh, seem I found working solution - you need try subscribe to new plan then different card form appears which allows to use different currency/country so as result info on the Billing page will be updated automatically.

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