Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey strobe - sorry to hear you're having issues with this.

 

Have you tried purchasing the plan you'd like from this page directly?

 

If so, are you getting the same error message there?

strobe's avatar
strobe
New member | Level 2
3 years ago

thanks, yes seems it exactly that worked for me. I think issue what Billing page doesn't work and for most peoples updating billing details first before going to plan update most obvious path.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear it's sorted now strobe - thanks for keeping us in the loop too.

     

    See you around the Community and take care!

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