Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
4 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
billing
Payments
Eddie B.'s avatar
Eddie B.
Explorer | Level 4
3 years ago
Having same issues. No idea why previous payment option was unsuccessful. Can’t update payment option for current subscription
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Eddie B., I hope you're doing well!

 

Can you kindly clarify your current plan, along with the exact error you receive when trying to upgrade? 

 

Is the error message, the same as the OP's? 

 

Keep me posted! 

  • Eddie B.'s avatar
    Eddie B.
    Explorer | Level 4
    3 years ago

    Current Plan: Dropbox Plus

     

    Eror Message: "You can't update your billing information because Credit Card doesn't support None currency."

     

    Same no matter what platform, what device, what browser.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Eddie B. , sorry to jump in here, but could you send us a screenshot of the exact error you're getting (including the URL you're navigating to) so that we can have a visual too? 

      • Evan 's avatar
        Evan
        New member | Level 2
        3 years ago
        I'm having this none currency problem. It won't accept my paypal anymore got some reason, so I tried a credit card and it won't accept that because of the none currency glitch. Please fix this, force it or something thanks.

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