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Forum Discussion
Users with business emails are forced to change their email addresses
Dropbox Plan Personal Payment Method N/A How did you upgrade? Question or Issue Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for a...
hhebbo
Dropbox Product Manager
Dropbox Product ManagerHi Ian_Hein & Rich,
Thanks for your questions on this!
Our goal is to make sure customers are using the version of Dropbox that best fits how they’re actually working. Over time, many teams have grown organically on Dropbox Basic using work emails. While that worked in the past, it’s created confusion between personal and business use, and it means teams miss out on features designed to support real work collaboration.
If you're using a Dropbox Basic account with a work email, you’ll have 30 days to choose which option best for you:
- Join an existing Dropbox team — if your organization already has one
- Start a Dropbox team plan (with a free trial, if eligible)
- Switch to a personal email and stay on Dropbox Basic
Ian_Hein, for your use case you could also consider asking those sharing files with you to use shared links which don't require an account to download.
Hope that helps!
Hussam
- Mark
Super User II
If you're using a Dropbox Basic account with a work email
I find this a bit alarming if I'm honest and problematic. How do you decide what is a personal and what is a work email?
For the company as well they may want to use free accounts which they then control access to via work emails (as they could reset passwords if needed). To remove that option seems like a really poor and narrow minded decision.
This bit just doesnt make sense:
ver time, many teams have grown organically on Dropbox Basic using work emails. While that worked in the past, it’s created confusion between personal and business use, and it means teams miss out on features designed to support real work collaboration.
As, well, thats not accurate is it? The version and accessibility of Dropbox is based upon the plan and licence we have, it has nothing to do with the email associated with it. The type of email address I use bares no resemblance at all to the service or product I am getting.
