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Forum Discussion
Users with business emails are forced to change their email addresses
Dropbox Plan Personal Payment Method N/A How did you upgrade? Question or Issue Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for a...
hhebbo
Dropbox Product Manager
Dropbox Product ManagerThanks for sharing your perspective Mark, and sorry for the confusion about how links work Ian_Hein.
To clarify, Basic accounts offer limited link controls, and shared links are generally accessible to anyone with the link. If you’re looking for more control, such as password protection or expiration dates, those features are available on our team plans and are designed to provide stronger security and oversight for work-related use. You can find out more here.
As for account classification, we use industry standard approaches to categorize work accounts, but we hear you, domain classification isn’t perfect. If a domain has been misclassified, we ask that you reach out to our support team who can review the situation.
Thanks,
Hussam
Mark
Super User II
Super User IIAs for account classification, we use industry standard approaches to categorize work accounts, but we hear you, domain classification isn’t perfect. If a domain has been misclassified, we ask that you reach out to our support team who can review the situation.
I'm not impacted by this - I just disagree with it and disagree with the way its being explained and the rationale behind it.
Unfortunately, your post is factually incorrect because people won't be able to reach out to the support team on this - free users cannot access email support.
