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Ian_Hein's avatar
Ian_Hein
New member | Level 2
1 month ago

Users with business emails are forced to change their email addresses

Dropbox Plan
Personal
Payment Method
N/A
How did you upgrade?

Question or Issue

Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for an upgrade.  The only thing we use Dropbox for is to download links sent to us.  We do not want personal email accounts to be used in the business.  What options do we have?

Thanks,

account access

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  • hhebbo's avatar
    hhebbo
    Icon for Dropbox Product Manager rankDropbox Product Manager
    23 days ago

    Thanks for your feedback, Mark​. We’d love to discuss this with you further as a valued member and representative of our community, could we reach out to you via email?

    To note, customers can contact support by selecting one of the available support options available to them here. We’ll also be happy to help anyone who needs to contact support if they reach out to us here in the community forums.

    Thanks,
    Hussam

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