We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

kay_dee's avatar
kay_dee
Explorer | Level 3
2 years ago

We should be able to purchase again a specific grandfathered plan we were previously on.

I was on a Dropbox plan which gave me an extra 13 TB of data with the Grandfathered plan, Now I had to renew the plan as it was canceled due to payment failure.  Now there is no option to get the dat...
Billing
Payments
Plans
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Unfortunately, it's like most organisations - grandfathered rights are a privilege which is a benefit of payments not failing, etc. 

 

The only people who can help with this would be Dropbox sales/support online via www.dropbox.com/support or www.dropbox.com/business. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!