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Robin17's avatar
Robin17
Explorer | Level 3
7 days ago

What will happen with my data after my plan ends?

When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 days ago
Robin17 wrote:

When you end a contract with Dropbox, why is some data still accessible after 2 years?

Did you actually delete your account, or did you just cancel your subscription?

  • Robin17's avatar
    Robin17
    Explorer | Level 3
    2 days ago

    We did delete our account.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 days ago

      Hey Robin17!

      If the account was permanently deleted, then its content should have been removed for good. Is it possible that you simply disbanded the team instead of deleting the account?

      Is the data available when you visit your account online, or when you check your desktop app? 

      Are we talking about a shared folder, and shared files or individual content inside your account? Have you tried deleting them, by any chance?

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