Your workflow is unique đšâđ» - tell us how you use Dropbox here.
Forum Discussion
What will happen with my data after my plan ends?
When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
Hi Rich,
We did cancel our subscription and the last information we received was this:
Youâre the team admin of the "xxx" team. This team is currently in locked state, which means your trial period expired or your Dropbox plan wasnât renewed.
Starting today, weâre rolling out changes that limit how long teams can remain in locked state and provide 3 ways to get out of it:
âą Keep Dropbox for teams and purchase a new plan
âą Disband the team
âą Delete the team permanently
If "xxx" is still in locked state after August 14, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.
Please note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after August 14, 2024 as weâll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Robin17â, thanks for checking in with us here about this!
It sounds like your team is part of a locked state. If you wish to delete the account, then it's best to either disband or even delete the team permanently.
If someone is or will soon downgrade to Dropbox Basic, what they need to be aware of is what's mentioned here.
Essentially, some free accounts might be subject to deletion, as the article highlights. Of course, we also need to keep in mind this scenario as well.
If you need anything else don't hesitate to reach out!
Our team is not in locked state anymore, since it was disbanded in August 2024 already as the message of Dropbox stated!
The issue is, that some data seemt to be available still, while it should have been deleted as Dropbox stated. But it is not???
How can we proceed, as no support of Dropbox can or will help us if we do not have a contract?
