Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Robin17
7 days agoExplorer | Level 3
What will happen with my data after my plan ends?
When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
Megan
Dropbox Community Moderator
7 days agoHey Robin17, thanks for checking in with us here about this!
It sounds like your team is part of a locked state. If you wish to delete the account, then it's best to either disband or even delete the team permanently.
If someone is or will soon downgrade to Dropbox Basic, what they need to be aware of is what's mentioned here.
Essentially, some free accounts might be subject to deletion, as the article highlights. Of course, we also need to keep in mind this scenario as well.
If you need anything else don't hesitate to reach out!
Robin17
6 days agoExplorer | Level 3
Our team is not in locked state anymore, since it was disbanded in August 2024 already as the message of Dropbox stated!
The issue is, that some data seemt to be available still, while it should have been deleted as Dropbox stated. But it is not???
How can we proceed, as no support of Dropbox can or will help us if we do not have a contract?
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!