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kdaniels's avatar
kdaniels
New member | Level 2
6 years ago
Solved

Where are the Dropbox servers where our data is stored?

We are have a compliance matter and our client urgently needs know if the data in our Dropbox account is stored in the USA, Germany, Vietnam, Australia, Japan? Once a file has been deleted, can we co...
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  • Walter's avatar
    Walter
    6 years ago

    Hi kdaniels; welcome to our Community!

     

    Quoting from the relevant Help Center article, our storage servers are located in data centers across the United States. Additionally, storage servers are available in Germany, Australia, and Japan for some Dropbox Business users.

     

    You can contact our sales teams for more information.

     

    When it comes to deleted files, we use a secure deletion process to delete data from our servers. Additionally, when a Dropbox storage disk has reached the end of its useful life or is damaged, we follow a decommissioning process that is designed to physically destroy the disk to the point data cannot be recovered. Our third-party service providers also follow secure protection processes for media they control.

     

    I hope this helps clarify matters to you and I'm always a post away for any follow up questions you may have. 
Roger S.16's avatar
Roger S.16
New member | Level 2
6 years ago

As you will have been able to read from many sources, the EU Court has canceled the 'Privacy shield', as a result of which stops the data transfer in the USA. ... The judges invalidated the agreement, known as the "Privacy Shield", claiming that it does not provide European citizens with sufficient guarantees against US laws on privacy surveillance and security.
We would like some reassurance on this front: where does Dropbox store our data? In the USA or in Europe?

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