Forum Discussion

SandyRo's avatar
SandyRo
Explorer | Level 4
2 years ago

Why am I being charged by Dropbox, when I don't have a paid plan?

Hi Today I found something strange on my creditcard. Dropbox db.tt cchelp was the notice and they tool money from my creditcard. But I don‘t have an account which must be payed.
billing
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your post here, @SandyRo. 

 

Does your bank statement mention anything else besides Dropbox, like iTunes/Google Play? 

 

If not, and you can see a 12-digit transaction ID next to your Dropbox charges, you can use it on this page and identify the Dropbox account it’s linked to. 

 

Let me know if that helps.

SandyRo's avatar
SandyRo
Explorer | Level 4
2 years ago
Hi

Thanks for your answer, but it did not help.
There is no 12 digit number.

Made a reclamation to my credit card.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Alright, thanks @SandyRo! If you see nothing related to iTunes/Google Play either, we can go ahead and log a ticket for you. 

     

    Is it OK to contact you to the email address you see here?

    • SandyRo's avatar
      SandyRo
      Explorer | Level 4
      2 years ago
      Yes, that mail adress is correct
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey @SandyRo, before we send you an email, you mentioned that you have contacted your bank about this; was the issue resolved on their end?

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