Forum Discussion

SandyRo's avatar
SandyRo
Explorer | Level 4
2 years ago

Why am I being charged by Dropbox, when I don't have a paid plan?

Hi Today I found something strange on my creditcard. Dropbox db.tt cchelp was the notice and they tool money from my creditcard. But I don‘t have an account which must be payed.
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @SandyRo, before we send you an email, you mentioned that you have contacted your bank about this; was the issue resolved on their end?

SandyRo's avatar
SandyRo
Explorer | Level 4
2 years ago
They locked my credit card and thats all.
Still waiting if i will get my money back.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, Sandy.

     

    Since that's the case, I sent you an email, and we'll investigate there as well.

     

    Cheers.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!