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Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Thanks, and I can confirm I received the email. This the only email I have connected to Dropbox and I have never had more than this one account
Maybe you want to unsubscribe from space related emails by visiting https://www.dropbox.com/account/notifications and uncheck Email me when I'm running out of space.
Thanks, but it does not help very much because at the message it warns that
"... your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape"
which is a bit confusing.
- So, turn off the out-of-space emails and then wonder what happened when your account is locked? That doesn’t seem like a good super-user answer when people are stating they are not out of space.
Maybe DropBox needs to check our actual space instead of sending the email saying it’s almost full.
I use one account, and I achieved bonus space in several ways. I’m using 2.01GB, which would be over the base personal limit of 2GB but it’s only 46% of the 4.63GB I have.
One of the first instructions DropBix suggests when you get this message is to check your used space. You’d think DropBox could do that before sending an email that says your account will be limited. But if I was running out of space a warning email would be useful, but not when I'm using <50% of my space!
And Fiona it is the same account.
Dropbox seem to be trying to extort money from their users with scare tactics.
- Fiona
Dropbox Staff
Of course you are right on what you are saying here Fullbore WPaulBishop groovekonna if you have already checked the email you received is not correct based on the accounts space calculation. Kindly note, I cannot see your account or the email send, via Community, so was trying to figure out if this is a false notification indeed or some sort of multiple account confusion.
Apologies for any confusion or inconvenience these notification emails might have caused. Going to check with my team and let you know what is going on soon. No worries. Since your accounts have indeed enough space, everything is functional.
Thanks for reporting.
Fiona,
This is very strange. The email came to an email I don't use for anything online. My Dropbox Plus account uses a different email and I have checked that my Plus account is connected with that email. I have used 3.2Gb of 2 TB on that account.
BUT it turns out that I have an old Basic account that is dormant, which uses the email account in question. So presumably the email refers to this Basic account. But I have put nothing in there since 2017 and I have 1.15 GB of 2.5 GB. So why would I get that email, even for tat account?? My guess is that it is an annoying marketing attempt to get me to upgrade this account. It's alarmist to say 'Sadly, it won't save any new changes until it's back in shape. ' It's hardly out of shape, given my usage and that I have 49% storage remaining!
Just wanted to point out that I am receiving an email warning that my dropbox is almost full when I am only using approx. 40% of the free 2GB provided to me. It also states that it wont save any changes until it's back in shape. I haven't tested whether that is true as I haven't had any activity in my dropbox folder for probably over a year.
- Jane
It Doesn't Work. The thing will not STFU about running out of space on my hard drive.
- Fiona
Hey DropDead! :laughing: Love your user name. Welcome to Community.
This thread is for some emails that were send out, mistakenly reporting users did not have space, while they did. :grimacing:
If your hard drive reports to be full, try Selective Sync and Smart Sync (Smart sync is a feature for paid Dropbox accounts)
:wink:
P.S. You can create your own thread if you have more questions!
