We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Maybe you want to unsubscribe from space related emails by visiting https://www.dropbox.com/account/notifications and uncheck Email me when I'm running out of space.
But if I was running out of space a warning email would be useful, but not when I'm using <50% of my space!
And Fiona it is the same account.
Dropbox seem to be trying to extort money from their users with scare tactics.
- Fiona
Dropbox Staff
Of course you are right on what you are saying here Fullbore WPaulBishop groovekonna if you have already checked the email you received is not correct based on the accounts space calculation. Kindly note, I cannot see your account or the email send, via Community, so was trying to figure out if this is a false notification indeed or some sort of multiple account confusion.
Apologies for any confusion or inconvenience these notification emails might have caused. Going to check with my team and let you know what is going on soon. No worries. Since your accounts have indeed enough space, everything is functional.
Thanks for reporting.
Fiona,
This is very strange. The email came to an email I don't use for anything online. My Dropbox Plus account uses a different email and I have checked that my Plus account is connected with that email. I have used 3.2Gb of 2 TB on that account.
BUT it turns out that I have an old Basic account that is dormant, which uses the email account in question. So presumably the email refers to this Basic account. But I have put nothing in there since 2017 and I have 1.15 GB of 2.5 GB. So why would I get that email, even for tat account?? My guess is that it is an annoying marketing attempt to get me to upgrade this account. It's alarmist to say 'Sadly, it won't save any new changes until it's back in shape. ' It's hardly out of shape, given my usage and that I have 49% storage remaining!
- Fiona
MsJinnifer happy to know you found a forgotten account! Maybe you have old memories in there! :gift: I was so excited when this happened to me (found an old account of mine). :grinning:
Back to the subject, we are still looking into the notification emails you are all receiving. I will get back to you with more info here.
Again if your quota online is good, please ignore the email.
Thanks once more for all your reports.
Well, I emailed Dropbox months ago to close my account, delete my images and data and now I have received the "your Dropbox is almost full" email twice. I don't care because I thought my account was closed. I would again request that you close my account, delete all my information and data. Thank you in advance for ignoring my email the last time.
- Fiona
Hey legaleagle76. Thanks for joining. Please be aware we cannot delete your account. Only you can. The owner. Alternatively, inactivity of 12 months would result to your accounts deletion. Steps to delete a Dropbox account.
Cheers!
[This thread is closed due to inactivity. Feel free to create a new topic in the Community here.]
Just wanted to point out that I am receiving an email warning that my dropbox is almost full when I am only using approx. 40% of the free 2GB provided to me. It also states that it wont save any changes until it's back in shape. I haven't tested whether that is true as I haven't had any activity in my dropbox folder for probably over a year.
- Jane
I just got this e-mail:
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.
So it is shameless spamming in a hope that somebody will upgrade. It is against GDPR and I hope somebody will sue Dropbox.
