Why do you say I have no space when I do?

I think even if 80% are used, you guys should not be sending out emails saying "Sadly, it won't save any new changes until it's back in shape." - this sounds like "your Dropbox is completely and totally full, not enough room to sync a single additional file"...

This might confuse users and yeah, some might even upgrade because they don't want to loose sync funcionality :-/

 same email / problem here - be glad when we can have an explanation please.

That's good news, thanks for that. Good to know this Community and Tech' Sup'  have our backs even for minor hiccups such as this!

I for one will rest easy with the assistance of a coffee and doughnut :coffee: :doughnut:

I'm glad you tracked down the problem and are fixing it, but I do think that even if the email is only sent to people whose Dropbox is over 90% full, you should change the wording so that it doesn't falsely imply that the user's Dropbox will not work correctly until it's upgraded. (Assuming that is false - if it's true that you can't save new files to a Dropbox that is over 90% full, that's another issue.)

Ollie B. The problem is that the system notified users that were using less space. Normally it notifies users that have more than 80% as Ross explained. 

The accounts actual space is not affected though. You only received an email with an incorrect notification.

You can upload as much as your account fits. If you have 90% of your storage occupied and the file you want to upload fits in the space left, it will upload successfully.

Feel free to ask more questions. 

i also received one of these emails. i still have around 55% of my allocated space free. this does feel like shameless spamming to fool people into upgrading. no one likes to be lied to, particularly by their service provider. i accept that this may have been an honest technical error. if so, will apology emails be sent out tout suite to those who have been affected? it seems the very least you could do, if just to allay the fears of those users who dont frequent community support boards.

Absolutely, @Brontide!

I second opinion of Anna N.3

Thank you Ross - I too got alarmed when a similar message arrived in my Inbox. Glad to know that you have isolated the problem (and that it wasn't a covert attempt to sell more space to the users :wink:) 

And that a fix is being worked on. 

Kind regards

FK3

Just open and look at your account, it tells you how much space is left!

Yes - the email seemed quite agressive and upsetting. I agree it should be changed. How about? ...

"you may wish to remove some files from dropbox or to upgrade. Dropbox will continue working as long as you are below your limit"

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Ross_S wrote:

We'll make the change and no further users should receive this email incorrectly after the weekend. 

(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

Many thanks for highlighting here and saving other users the pain!

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So, I got an updated email, saying:

We recently sent you an email about your account needing more space. We mistakenly sent it as a result of an email system issue. The email is an official Dropbox communication; however, it should only be sent to users who are almost out of Dropbox space. You have used 49% of your 9GB space allowance.

Which is nice.. but the numbers are still wrong. My account shows "Using 12.3 GB of 25.5 GB" which is 48.2%, so I'll give you the 49 as a rounding up thing. But 25.5 doesn't equal 9

Hey wens62! 

If the emails are coming from any of the official Dropbox domains, then they are legitimate.

You can see all the domains here.