Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Senko13's avatar
Senko13
New member | Level 2
7 years ago

Just wanted to point out that I am receiving an email warning that my dropbox is almost full when I am only using approx. 40% of the free 2GB provided to me. It also states that it wont save any changes until it's back in shape. I haven't tested whether that is true as I haven't had any activity in my dropbox folder for probably over a year.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Senko13, thanks for highlighting! 
 
I’ve moved your post (& subscription) under the relevant discussion to keep things consistent & ensure that you’re also receiving the latest updates on progress on this issue. 
 
At the moment, the relevant team is investigating what could have triggered that & we’ll circle back here with some insight in due time. 
 
Hopefully my message puts your worries to rest! 
  • sookoll's avatar
    sookoll
    New member | Level 2
    7 years ago

    I just got this e-mail:

    This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

     So it is shameless spamming in a hope that somebody will upgrade. It is against GDPR and I hope somebody will sue Dropbox.

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