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Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Bob S.15's avatar
Bob S.15
Collaborator | Level 9
7 years ago

Why am I getting a Dropbox almost full email?  It even says it won't save any new changes.  Is this spam?  I am using less than half of my Dropbox space.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there Bob S.15, thanks for reaching out to us with this!

Just as a side note, I've merged your post here as it pertains to the issue described here and so I can point you to the accepted solution here. It seems we had a technical issue and Ross has explained this in a bit more detail.

Sorry for any confusion caused by this and let me know if you have any other questions.

Thanks!

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