Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Nalle48's avatar
Nalle48
Explorer | Level 4
7 years ago

Hi, 

Thanks for your answer and the explanation. But wouldn´t it be a good idea to contact those who got the misleading message?

 

  • MsJinnifer's avatar
    MsJinnifer
    Helpful | Level 5
    7 years ago
    Nalle48 wrote:

    Hi, 

    Thanks for your answer and the explanation. But wouldn´t it be a good idea to contact those who got the misleading message?

    Agreed! Not everyone does forums. Unless, of course, Dropbox prefers to let all the recipients who have not seen this discussion remain in the dark and feel forced to upgrade? :unamused:

     

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