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Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
7 years ago

And I'm back...

Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

We'll make the change and no further users should receive this email incorrectly after the weekend. 

(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

Many thanks for highlighting here and saving other users the pain!

 

MortyMcFly's avatar
MortyMcFly
New member | Level 2
7 years ago
Ross_S wrote:

We'll make the change and no further users should receive this email incorrectly after the weekend. 

(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

Many thanks for highlighting here and saving other users the pain!


So, I got an updated email, saying:

We recently sent you an email about your account needing more space. We mistakenly sent it as a result of an email system issue. The email is an official Dropbox communication; however, it should only be sent to users who are almost out of Dropbox space. You have used 49% of your 9GB space allowance.

Which is nice.. but the numbers are still wrong. My account shows "Using 12.3 GB of 25.5 GB" which is 48.2%, so I'll give you the 49 as a rounding up thing. But 25.5 doesn't equal 9

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