Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

DropDead's avatar
DropDead
New member | Level 2
7 years ago

It Doesn't Work. The thing will not STFU about running out of space on my hard drive.

 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey DropDead! :laughing: Love your user name. Welcome to Community. 

This thread is for some emails that were send out, mistakenly reporting users did not have space, while they did. :grimacing:

If your hard drive reports to be full, try Selective Sync and Smart Sync (Smart sync is a feature for paid Dropbox accounts) 

:wink:

P.S. You can create your own thread if you have more questions! 

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