Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Of course you are right on what you are saying here Fullbore  WPaulBishop groovekonna if you have already checked the email you received is not correct based on the accounts space calculation. Kindly note, I cannot see your account or the email send, via Community, so was trying to figure out if this is a false notification indeed or some sort of multiple account confusion. 

Apologies for any confusion or inconvenience these notification emails might have caused. Going to check with my team and let you know what is going on soon. No worries. Since your accounts have indeed enough space, everything is functional. 

Thanks for reporting.

legaleagle76's avatar
legaleagle76
New member | Level 2
7 years ago

Well, I emailed Dropbox months ago to close my account, delete my images and data and now I have received the "your Dropbox is almost full" email twice. I don't care because I thought my account was closed. I would again request that you close my account, delete all my information and data. Thank you in advance for ignoring my email the last time.

 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey legaleagle76. Thanks for joining. Please be aware we cannot delete your account. Only you can. The owner. Alternatively, inactivity of 12 months would result to your accounts deletion. Steps to delete a Dropbox account. 

    Cheers!

     

    [This thread is closed due to inactivity. Feel free to create a new topic in the Community here.] 

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