Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
7 years ago
Solved

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
Storage space
  • Ross_S's avatar
    Ross_S
    7 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Rx2sail's avatar
Rx2sail
New member | Level 2
5 years ago

I have 2 GB + 5 GB = 7 Total. and account notes 4.14 GB of unused space, yet have received notifications indicating i've reached my 2 GB limit and it stopped syncing 19 days ago. go. What is happening and how do i resolve? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey Rx2sail, I hope you're doing great today!

    Your post has been moved to this thread.

     

    Can I ask where did you receive this message to? 


    I just wanted to add my two cents to this and ensure that you’re looking at the same account. You can find out more about this at:

     


    Let us know of any updates!

    • rasherson's avatar
      rasherson
      New member | Level 2
      4 years ago

      I'm having the same issue. My account says "Using 1.3 GB of 2 GB" but I received an email, subject "Pretty urgent: Your Dropbox is full and no longer syncing". I don't sync and my storage is by no means full.

       

      It does seem like a marketing thing - can it be stopped please?

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey rasherson, thanks for the nudge here. 

         

        If you check the email address this email was sent to, is the same as the one you see in your account settings?

         

        If not, you probably have another Dropbox account that is full, under that email.

         

        Let me know if that's not the case.

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