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Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
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Mark_UK wrote:@Gunso The cause of these emails was solved several hours ago, click "Solved! Go to solution", this link is clearly displayed throughout this topic
The message that I replied to that had not yet been merged into this thread with the answer when I hit reply. Had I not read the community a bit more, I would have closed my account already. I bet there are many others that received the email and simply said to themselves "well, if 45% usage is too much, I'm leaving" without looking into it further. There hasn't been a retraction email sent out, so Dropbox shouldn't consider the issue resolved.
I had the same message and am using 47.5 % of 4.2GB. I am very confused.
Hi, Last week I got this message from you;
"This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features."
But I have at least 50% free space! How come?
Regards
//Bjorn
Hello Nalle48, I have moved your post to this thread. You may have look at this explanation.
Hi,
Thanks for your answer and the explanation. But wouldn´t it be a good idea to contact those who got the misleading message?
Nalle48 wrote:
Hi,
Thanks for your answer and the explanation. But wouldn´t it be a good idea to contact those who got the misleading message?
Agreed! Not everyone does forums. Unless, of course, Dropbox prefers to let all the recipients who have not seen this discussion remain in the dark and feel forced to upgrade? :unamused:
- I received a similar email Thursday. How can I be certain I do not need to upgrade? Thank you.
Just open and look at your account, it tells you how much space is left!
I have a personal account that has used only 4.19 of 8.25 available GB (3.23 GB regular files and 0.96 GB shared files). But I have received an email from Dropbox that says: "This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features." What's going on?
I had the same message, with my account saying I am using 1.977 out of 5.88 available.
It looks like 1.977 is very close to 2 ... so it looks like Dropbox is ignoring the (3.88GB more) 'earned' extra space promised by Dropbox.
I wonder if an explanation and/or apology from Dropbox would be welcome?
