Why do you say I have no space when I do?

Hey Rx2sail, I hope you're doing great today!

Your post has been moved to this thread.

Can I ask where did you receive this message to? 

I just wanted to add my two cents to this and ensure that you’re looking at the same account. You can find out more about this at:

• Website - your General tab in your Settings.
• Dropbox desktop app - Dropbox icon > initials or avatar > Preferences > Account tab.

Let us know of any updates!

I'm having the same issue. My account says "Using 1.3 GB of 2 GB" but I received an email, subject "Pretty urgent: Your Dropbox is full and no longer syncing". I don't sync and my storage is by no means full.

It does seem like a marketing thing - can it be stopped please?

Hey rasherson, thanks for the nudge here. 

If you check the email address this email was sent to, is the same as the one you see in your account settings?

If not, you probably have another Dropbox account that is full, under that email.

Let me know if that's not the case.

Same for me. While I am using 85% space, pushing emails on clients who are already paying for services, to pay for more services, is really annoying. The messages are borderline predatory... people can simply remove files to make space, you know?

Keep in mind, there are alternate companies that don't push their services down my throat.

All you have to do is to not go out of your way to annoy people 🙂 so stop it please.

Julien

I am also getting these messages - on an almost daily basis lately, I also have the red "problem" exclamation mark on the desktop app icon.
Its my understanding that this email is auto generated at 80% usage which would probably be reasonable for someone at 400Mb of a 500Mb account but as people have larger and larger limits 80% is a pretty low threshold - 90-95% would be more appropriate.

I have used 6.1Gb of 7.3Gb on my account, which I have had for years without ever using the capacity amount, these emails are more than an annoyance they are a deceptive marketing tool trying to get people to panic upgrade.

Hey wens62! 

If the emails are coming from any of the official Dropbox domains, then they are legitimate.

You can see all the domains here.

Hi,

   It looks like this bug has resurfaced.   (using base level  instead of base+extra for comparison to limits).
i received an email, and on investigation several prompts on the web-site.

Please let me know if this is a planned lowering of the basic limit (and not grandfathering legacy users); and/or expiration of the extra space.

All and all am very happy with dropbox, and as a former s/w engineer know that stuff happens, and that getting fixes through the pipeline/ bureaucracy can take time.

see image below, 2 different quota's shown (i highlighted in yellow, and redacted my email)

Two days ago I started getting messages about running out of storage space. I have the free version of 2GB of space but have earned additional space by referring friends. (9.75GB)

Online dropbox shows that I am using 10.1 GB of space yet using explorer, I see that I'm only using 2.2GB of space. Almost everything in the folders is small jpgs and Doc files which really don't take up a lot of space. I have several shared folders but empty them as soon as someone shares something with me. To try and resolve the issue I have tried:

- Finding and deleting large files but there arn't any that I can see
- Using the bot. I keep getting "Increase your storage options"
- Clearing the cache

There is a large discrepancy between the 10.1 GB of space dropbox says I' using and the 2.2 GB I show.

Any advice???

Thnks.........