Why has my 100GB promotion from Acer not been activated?

Hi ImprovingLivesThroughWalking, thanks for bringing this to our attention.

You can read up on the steps as listed in this article to activate the promotion.

In short, you open the pre-installed version of Dropbox on your machine (don't install a new version from the Dropbox site), and then sign in with your existing account there, or create a new Dropbox account.

After that, the promotional quota should then be added to your account.

If you need any further assistance, please let me know.

Hi, I read that article, it does not make sense by sayiing 'sign in' I have signed in but it is only 2 gb. That is why I wrote this article. 

Tell me how to get promotion please.

Kind regards. 

So just to confirm, you did sign in to the pre-installed version of the Dropbox desktop application?

Have you redeemed any previous promotional offer with Acer in the past on your Dropbox account?

Jay wrote:

... you did sign in to the pre-installed version of the Dropbox desktop application?

This is the key. If you installed Dropbox yourself, you won't get the promotion.

Hi Jay, no I did not install Dropbox myself I followed the instructions to the letter. I installed from the pop up, then after Dropbox was installed, clicked on the signup instruction. Logged in but I only got 2 GB. Thank you

No

I did not install Dropbox myself.

Thanks for clarifying that for us ImprovingLivesThroughWalking 

Would it be OK if we reached out via email to have a further look internally at this point? 

yes please do I would appreciate that

I just sent you an email ImprovingLives! 💌

I'll see you there!