Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

10 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi nidhiloveschocolate, thanks for bringing this to our attention.

     

    Does your device meet the terms and conditions as mentioned in this article?

     

    Are you using this one  new or existing Dropbox account?

     

    Keep me posted!

  • nidhiloveschocolate's avatar
    nidhiloveschocolate
    Explorer | Level 3
    2 years ago

    yes it does fall under the criteria, i logged in with an old id of dropbox. pls help me out

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    nidhiloveschocolate, can you clarify what happens exactly when you try to redeem the Acer promotion?

     

    Did you log in to your Dropbox account and the promotion wasn’t applied or did you receive any kind of errors?

  • nidhiloveschocolate's avatar
    nidhiloveschocolate
    Explorer | Level 3
    2 years ago

    the offer popped up on my screen i filled the details and it vanished on its own then couldnt find it

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You should be able to just open Dropbox and log on to it - via the preinstalled software. You cannot download a version from here. 

     

    Then you need to complete www.dropbox.com/gs and it should activate as long as you've not had a promo before. 

  • nidhiloveschocolate's avatar
    nidhiloveschocolate
    Explorer | Level 3
    2 years ago

    i cant find the dropbox app in my laptop, i tried downloading and logging in but i didnt get the 100gb free offer what to do pls tell with steps

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    The offer is only valid if you use a preinstalled Dropbox client. 

     

    If one isnt installed your device is not eligible. Downloading from the website will null and void any offer. You'd need to revert back to factory default settings IF it was available preinstalled. 

  • nidhiloveschocolate's avatar
    nidhiloveschocolate
    Explorer | Level 3
    2 years ago

    but it wasnt pre installed yet i was shown a pop up from dropbox and acer and as soon as i filled up my details it went away. what should i do now

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    nidhiloveschocolate wrote:

    so should i consider the pop up fake or the laptop is not fresh?

     


    Thats only something you can decide. The popup could have been malware from a bad website. 

     

    However the pop up, if genuine, should have let you log on and automatically configure Dropbox. If it didnt / it isnt installed my guess is its not genuine.

     

    The only way to check is to reformat everything back to system factory settings and see what happens/if Dropbox is installed. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!